As some real estate leaders invest in testing and pilots in the hope artificial intelligence (AI) will revolutionise their operations – 75% believe AI will transform how they run their properties within five years. JLL provides insight on immediate real estate AI opportunities that some are overlooking.
While teams pour their resources into complex AI systems that may deliver results in years, JLL adds that immediate opportunities sitting in their everyday workflows are being missed.
“Everything we do is a process or a workflow and so much of it is repetitive. But we’re too busy aiming for the stars with AI.
“It’s in these repetitive tasks where we can have quick and easy wins that are going to give us more time to focus on bigger, more strategic things.”
Michael Taggart, Executive Director, Client Growth and Technology, APAC, JLL
AI excels at spotting repetition. When 50% of service requests follow the same format and produce the same outcome every time, an agent can handle them end-to-end without human intervention.
This approach would reclaim the time teams currently spend on tedious, low-value tasks. When facilities staff spend 20% of their week processing identical requests, that time is quantifiable and the financial impact is immediate.
As an example – a power outage on a company’s client facing meeting floor requires 47 fully booked rooms to be rescheduled. Manually, this task would take a full day. With agentic AI, the enterprise workflow platform, ServiceNow can complete the task in minutes.
AI can also turn raw occupancy data into operational forecasts, automatically scaling climate controls on quiet Fridays or flagging equipment anomalies before breakdowns occur. These capabilities add value, but workflow automation delivers faster, more tangible returns.
