Realpage has announced the Lumina AI Suite – a single governed intelligence platform that connects property operations, portfolio analytics, institutional intelligence, and open model access for the operators, owners, and asset managers who run and invest across real estate.
At the foundation of the suite is the Lumina Intelligence Layer, a governed knowledge graph and the reasoning it powers, giving every part of the platform a single, consistent understanding of real estate.
It draws on the architecture Realpage acquired through Cherre, which resolves, connects, and governs data across over four billion entities and four trillion dollars in real assets. The architecture combined with Realpage’s platform reach across over 20 million units of operational data, results in AI that is grounded in the structure and workflows of real estate operations.
“The last era of enterprise data was built for reporting. The next is being built for reasoning, and that is what the Lumina AI Suite delivers.
“The Lumina AI Suite works from one consistent view of the data and one shared understanding of real estate, so the AI agent helping an operator fill a vacancy and the analysis guiding a fund’s next acquisition are reasoning from the same source of truth, all on an architecture designed to scale across every asset class.”
Dirk Wakeham, President and Chief Executive Officer, Realpage
The suite will consist of four connected solutions – the Lumina Workforce, Lumina Ascent, Lumina Atlas and Lumina Connect. The solutions are set to work through a shared knowledge graph which provides a consistent foundation across the platform.
The Lumina Workforce, introduced at last year’s RealWorld, is already in production across the industry, with five agents delivering measurable results. The AI Leasing Agent is working across over 175 management companies. Some customers have more than tripled tour bookings and can now resolve roughly nine in ten routine prospect inquiries, with staff oversight and escalation paths in place, returning close to a day and a half to every leasing agent each month.
The AI Operations Agent helps teams complete lease audits over ten times quicker reducing a multi-day task to roughly 90 minutes per property and returning more than a week’s worth of workload from audits alone.
At RealWorld, Realpage is introducing two new agents to the Workforce. The AI Analytics Agent lets teams ask questions of their data in plain language, interpret performance signals, generate narrative summaries across portfolios, markets, and assets, and guide the next best action. The AI Spend Agent continuously monitors purchasing, validates transactions against procurement policies, approved vendors and negotiated contracts, and flags off policy spend in real time to help control costs and protect savings.
Realpage also introduced its Five Principles of Trusted AI for Rental Housing – the framework that guides the design and development of the Lumina AI Suite. The principles are that AI is designed to reason from industry-specific data and workflows rather than the open internet, that every metric carries one governed definition, that every recommendation is designed to show its work, including the inputs, guardrails and confidence behind it.
The AI is built to operate within the compliance frameworks operators already follow, with actions logged and auditable, and that a person is always accountable for the decisions AI supports. Realpage is applying these principles across the suite and is advocating them as an industry standard.
