The research from Parks Associates and DOOR shows that integrated systems are transforming multifamily property management through centralised visibility, automation, and data-driven operations. This follows as the industry transitions from standalone smart home and security solutions to integrated building intelligence platforms.
“Smart building technologies are evolving into core operational infrastructure for multifamily properties. When access control, IoT signals, and property data are integrated into centralised platforms, operators gain real-time visibility and automation capabilities that improve safety, efficiency, and operational resilience.”
Kristen Hanich, Sr. Director, Research, Parks Associates
The key research findings from Parks Associates mention that there’s a 20% average increase in operating efficiency from connected building deployments, and a 18% reduction in operating costs through integrated smart building technologies.
There is a 19% reduction in energy costs, and a 18% reduction in water costs with smart building systems. Finally, the research notes a 21% decrease in safety and security incidents among properties deploying connected building solutions.
“Multifamily is moving beyond point solutions toward a more integrated way of operating. As these systems come together, operators can run their properties with greater clarity and control. Building Intelligence is what makes that possible.”
Dave Lillis, CEO, DOOR.
The research highlights access control as a core component within the broader Building Intelligence framework, connecting identity, device data, and property operations through centralised platforms.
Currently, 70% of multifamily companies report deploying smart door locks in at least one property, rising to 91% among luxury properties, as operators implement connected systems to manage resident, staff, and vendor access across portfolios.
