Zoom has announced the launch of ZoomMate, an agentic AI work surface to help people move from workplace conversations to execution without losing context along the way.
The work surface is built on Zoom’s system of action vision announced in March this year, and ZoomMate connects live conversational context to agentic search, workflow execution, custom agents and AI content creation.
“What drew me to Zoom was a simple truth – no other company sits where Zoom sits – at the centre of every conversation where work decisions get made.
“ZoomMate is built on this insight. Before, during, and after the meeting, ZoomMate connects what was decided to what needs to happen next across every system where your work lives.”
Russell Dicker, Chief Product Officer, Zoom
ZoomMate helps users overcome the friction introduced by fragmented tools and incomplete workflows by surfacing information across Zoom and connected business systems, creating deliverables from meeting and enterprise context, and coordinating follow-through across workflows without switching tools.
This shift reflects Zoom’s long-term vision for a system of action that moves conversations into completed work.
“The market is moving away from isolated AI helpers and toward tools that can better connect decisions, data, and workflows across an organisation. Many AI offerings operate on the edges of work, with limited access to the real-time context affecting decisions.
“ZoomMate approaches this differently because it sits inside the conversations where those decisions unfold. This can give it live business context and help make its recommendations more grounded in the work that teams are actually doing.”
Melody Brue, Vice President and Principal Analyst, Moor Insights & Strategy
ZoomMate helps users search across Zoom, the web, and third-party systems to find the most relevant information for a project, account, ticket, policy or business question.
By connecting to data sources such as ServiceNow, Salesforce and Workday, and indexing across users’ integrated enterprise systems, ZoomMate can surface information from enterprise files, including customer records, open issues, service tickets, knowledge articles, project updates, files and other business content.
Relevant context from Zoom Meetings, Phone, Chat, and other connected collaboration platforms – including Google and Microsoft – can be directly integrated into the flow of work, so users always have what they need without switching tools or breaking focus.
Results are grounded in the organisation’s connected knowledge and designed to respect enterprise access controls, permissions and governance. Unlike enterprise search tools that index documents alone, ZoomMate connects the files, the records and the conversations behind them.
ZoomMate’s agentic layer enables proactive coordination and execution across systems, combining AI workflows with intelligent agents that can act, learn and adapt within enterprise environments. Agents can monitor ongoing projects, identify next steps from meeting context, and automatically initiate follow-up actions, ensuring continuity from conversation to completion.
They can set coordinates for real-time task execution across meetings, apps, and systems to turn recurring processes into repeatable workflows. It also allows for scheduled events in Google Calendar or Microsoft Outlook and routes requests to appropriate systems.
The agentic layer will update records, creates follow-up tasks, draft customer communications, and trigger onboarding or support workflows, and can reduce handoff gaps by connecting conversational context with execution.
ZoomMate turns meetings into finished work, automatically creating presentations, documents, spreadsheets, reports, and project plans from meeting conversations and enterprise context so teams can move from discussion to execution faster.
Leveraging Zoom’s AI Productivity Suite, ZoomMate can update deliverables as decisions evolve, keeping plans, documents, and other outputs current in real time without manual syncing.
Unlike AI tools that solely rely on prompts or manual context, ZoomMate understands what was discussed to generate grounded, relevant outputs directly from meeting context, delivering content in the form of presentations, documents and spreadsheets.
ZoomMate integrates into existing team workflows to provide real-time assistance and continuity from the first meeting to the final deliverable. By connecting conversational context with enterprise data, teams can automate repetitive administrative tasks and focus on high-value execution.
Users can ask ZoomMate to pull key information from Google Docs, open Jira issues, and surface recent Slack discussions before a meeting starts. They could ask ZoomMate to manage and schedule events in Google Calendar or Outlook without having to hunt down each person’s availability.
Finally, ZoomMate can help users track down specific information across various documents and data sources, such as Google Drive and SharePoint, for project updates, while using the conversation as the source of truth.
The agentic layer can retrieve account details from Salesforce before a call, update opportunity records immediately after, and draft follow-up proposals using the meeting transcript, without the rep switching applications.
It can pull project background from Google Docs, identify open Jira issues, surface relevant discussions from collaboration tools, and turn action items into structured plans or status updates that reflect the latest decisions.
ZoomMate can answer general policy questions from connected knowledge bases, route employee requests to the appropriate system, and automatically trigger onboarding workflows when a new hire’s start date is confirmed.
As AI becomes embedded across workplace software, the next challenge is not simply generating more content or summarising more meetings – it is helping teams complete the work that conversations create. Zoom believes that conversations are the context layer for modern work because they capture decisions, intent, approvals, objections, and next steps that drive meaningful business outcomes.
By connecting conversational context with enterprise systems and agentic execution, ZoomMate helps teams move from discussion to action without rebuilding context across disconnected tools. It reflects Zoom’s broader platform vision – a conversation-centric system of action – where live collaboration becomes completed work.
